COMMENT | ANNE NJERI | Customer Service Week may be over, but the real test of service excellence begins after the celebrations. Can organizations consistently deliver on their promises when the banners come down? Too often, customer service is left to the customer care department. Complaints are referred to …
Read More »
From delayed reporting to incomplete information, understanding your policy can make the difference between a smooth claim and a costly dispute. COMMENT | JACOB OCERO-NOID | For many Ugandans, the real test of insurance comes when disaster strikes. A vehicle is involved in an accident, a property is damaged …
Read More »
Three-year partnership will combine trade finance, insurance and reinsurance expertise to build skills across African markets AFRICA NEWS | ISAAC KHISA | The African Export-Import Bank (Afreximbank) and ZEP-RE have signed a three-year agreement to strengthen professional and institutional capacity in trade, insurance, reinsurance, risk management and trade …
Read More »
A Lion Doesn’t wait for the storm COMMENT | MOSES MUGALU | Every August 10, the world celebrates the lion, an animal associated with strength, courage, leadership and protection. But beyond its imposing presence, perhaps the most important lesson the lion offers is one of preparedness. A pride survives …
Read More »
From Medical Crisis to Financial Security: Why insurance matters COMMENT | JOAN NANKYA | For more than six years, my daily work has centred on medical insurance, reviewing claims, managing provider networks, and developing solutions that protect individuals and families from the financial burden of illness. Yet the …
Read More »
Kampala, Uganda | THE INDEPENDENT | Britam Uganda and Airtel Mobile Commerce Uganda Limited have launched a partnership aimed at expanding access to insurance, investment and other regulated financial services through Airtel Money, as financial institutions increasingly turn to digital platforms to deepen financial inclusion. The collaboration will enable customers …
Read More »
NEWS ANALYSIS | NEWS CORRESPONDENT | Uganda’s bancassurance industry continues to demonstrate remarkable momentum, with banks generating more than UGX 80.8 billion in insurance premiums during the first quarter of 2026 alone. According to the latest industry performance report, Equity Bank Uganda ranked fourth among the country’s 22 licensed bancassurance providers, …
Read More »
SPECIAL REPORT | Uganda’s roads are claiming more lives than ever before. But for those who survive, the greatest struggle often begins after the wreckage is cleared. As debate grows over whether the country should establish a road accident fund, victims, lawyers and road safety experts are asking whether …
Read More »
OPINION | ALY S. MAHERALI | Across East Africa, insurance remains one of the least understood, yet increasingly important, financial services. The numbers tell an important story. According to the Insurance Regulatory Authority of Uganda (IRA), the country’s insurance industry grew by 10% in 2024, with gross written premiums rising …
Read More »
Life insurance drives record growth, even as most Ugandans remain outside the formal safety net Kampala, Uganda | JULIUS BUSINGE | Uganda’s insurance industry reached a historic milestone in 2025 after gross written premiums (GWP) surpassed the Shs2 trillion mark for the first time, signalling a maturing sector …
Read More »
The Independent Uganda: You get the Truth we Pay the Price
