COMMENT | ANNE NJERI | Customer Service Week may be over, but the real test of service excellence begins after the celebrations. Can organizations consistently deliver on their promises when the banners come down? Too often, customer service is left to the customer care department. Complaints are referred to …
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A Lion Doesn’t wait for the storm COMMENT | MOSES MUGALU | Every August 10, the world celebrates the lion, an animal associated with strength, courage, leadership and protection. But beyond its imposing presence, perhaps the most important lesson the lion offers is one of preparedness. A pride survives …
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Kampala, Uganda | NEWS CORRESPONDENT | For many Ugandan businesses, the biggest obstacle to acquiring a new vehicle or productive asset is not the need for one, but the affordability of making a large upfront investment. A new partnership between ICEA LION General Insurance, dfcu Bank and Double Q …
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The greatest threat to family wealth isn’t death—It’s failing to prepare the next generation COMMENT | PETER WACHIRA | East Africa is witnessing one of the most significant wealth transitions in its history. Across Uganda, Kenya, Tanzania and Rwanda, thousands of businesses founded in the 1970s, 1980s and …
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Rooting for Tomorrow: ICEA LION leads drive to plant 1,500 trees for greener schools and future leaders Kampala, Uganda | NEWS CORRESPONDENT | ICEA LION Uganda has reaffirmed its commitment to environmental sustainability and youth empowerment through a tree-planting initiative that saw 1,500 trees planted at two …
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Kampala, Uganda | NEWS CORRESPONDENT | After nearly 16 years in Uganda’s insurance industry, Jude Okeya has built more than just a career. He has built a name, a reputation, and a loyal client network that stretches across the country. A sales professional at ICEA LION Group, Okeya recently …
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Kampala, Uganda | NEWS CORRESPONDENT | In the gentle rhythm of motherhood, where care is given endlessly and often quietly, ICEA LION Life Assurance is stepping in with a message that feels both timely and tender: mothers, too, deserve to be nurtured. The insurer has committed Shs7 million to support the …
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ICEA LION pushes data-driven trust in evolving insurance landscape Mbarara, Uganda | NEWS CORRESPONDENT | Uganda’s insurance sector arrived in Mbarara carrying more than conference bags and business cards. It brought with it a quiet tension, a question hanging in the air like unclaimed luggage, can the industry grow …
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Kampala, Uganda | NEWS FEATURE | Uganda’s insurance penetration remains among the lowest globally, with some segments like motor insurance still struggling to gain traction. Many individuals view insurance as unnecessary or inaccessible, often until they experience loss firsthand. Godfrey Benegura has made it his mission to change that narrative. “Most …
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Kampala, Uganda | NEWS CORRESPONDENT | Insurance penetration in Uganda remains low, often hindered by misconceptions and lack of awareness. According to experts, one of the biggest challenges is convincing people that insurance is not a luxury but a necessity. “It’s difficult because many people think insurance is not …
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The Independent Uganda: You get the Truth we Pay the Price
