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Government to exploit opportunities in BPOs

By Julius Businge

Senior minister for Information and Communications Technologies (ICTs) Ruhakana Rugunda has said the government of Uganda is positioning herself to exploit fully the opportunities that are accruing from the growing demand for outsourcing in Africa.

The minister made the remarks at a function held in Kampala on May 20 in which 12 trainers of trainees were passed and these will assist in training over 3000 youths who will benefit from the growing Business Process Outsourcing (BPO) sector.


He said the Uganda government through the ministry of ICT signed a MoU with the ministry of communications and information technology of the Arab Republic of Egypt for cooperation in the sector. The National Information technology Authority Uganda is at the centre of making the cooperation a success. One of the areas of cooperation is in ICT Capacity Building Programme for the Business Process Outsourcing.

A team of BPO training experts from the Egyptian Information Technology Institute (ITI) – an affiliate to the Egyptian Ministry of Communications and Information Technology (MCIT) has been undertaking the training of the 12 participants at the Uganda Institute of Information and Communications Technology (UICT) in Kampala as part of this joint protocol.

The training commenced on March 26 and ended on May 20.

“We are ready to train more and more youth in this sector so we can fight the unemployment in this country,” Rugunda said.

He added that government recognises that BPOs business is very competitive and companies that provide these services will require strict adherence to set standards as well as strict operating procedures.

“This cannot be met without dedicated top-tier infrastructure, skilled human resource and support from the government and the private sector,” he said.

In a bid to achieve this NITA-U together with the ICT ministry is spearheading the process of growing the industry through the establishment of a government BPO centre, skills enhancement, designing incentives scheme for BPO operators, and improving national ICT infrastructure among others.

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