Court clears bank, faults customer for fraudulent transactions on her account Kampala, Uganda | URN | The High Court has absolved Barclays Bank Uganda (now Absa Bank) of liability for the loss of Shs 8.538 million withdrawn from a customer’s account without her authorisation, faulting the account holder for negligence. …
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Kampala, Uganda | THE INDEPENDENT | The Civil Division of the High Court has ordered DFCU Bank to unfreeze a customer account it had frozen since 2023 on allegations of money laundering. In her ruling, Judge Joyce Kavuma found that DFCU bank had breached public trust when it froze the …
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OPINION | Patrick Katende | Customer service has become one of the most defining measures of business success. We live in a time when the distance between a brand and its customer can determine its relevance, and where accessibility is no longer a convenience but an expectation. Across industries—banking, telecom, healthcare, …
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Business executives must remember that customers are human beings navigating the same economic storms COMMENT | SIMON DDEMBE | The year 2025 has tested the resilience of many Ugandans. Business activity has remained sluggish, household incomes continue to shrink, and countless families are struggling to stay afloat. One clear example comes …
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Kampala, Uganda | THE INDEPENDENT | Fresh Dairy has once again purposed to address the ever-changing needs and preferences of its customers by revamping its flavoured milk with a new look and slim pack addition. Flavoured milk is popular for being an on-the-go ready-to-drink and is great for during and post …
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Johannesburg, SA | Xinhua | South Africa will utilize biometrics-driven border control systems and robotics in its airports to improve customer experience and boost security, said Airports Company South Africa (ACSA) Friday. “We are currently busy with a number of initiatives that will harness the power of artificial intelligence (AI) and …
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Kampala, Uganda | THE INDEPENDENT | The Constitutional Court sitting in Kampala has ruled as illegal a request by the Uganda Revenue Authority (URA) to all banks to provide it with all the details of their customers. In a lead judgement written by Justice Christopher Madrama Izama, the court found that …
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BoU says it’s not responsible for secrecy of customers’ information Kampala, Uganda | ISAAC KHISA | Privacy of customer data is the bedrock of the banking sector around the world but for a section of Uganda’s commercial banks, this code seems to be slowly eroding— posing a big risk to the industry …
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Kampala, Uganda | THE INDEPENDENT | The National Identification and Registration Authority- NIRA and telecom companies are now able to match and verify customer’s information against the national identification database. This follows the provision of connectivity to the Application Programming Interface (API) at NIRA, according to the Uganda Communications Commission (UCC). …
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THIS WEEK: Banks sue URA over customer data Kampala, Uganda | THE INDEPENDENT | Banks under their umbrella body, Uganda Bankers Association have dragged Uganda Revenue Authority (URA) to court over a directive by the tax revenue collection body to banks to submit information of their customers including account name, Tax …
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The Independent Uganda: You get the Truth we Pay the Price
