Tag Archives: Angella Kakumirizi

As global businesses increasingly embrace digital operations and distributed teams, geography is no longer the barrier it once was. Today, professionals in Kampala can support companies and customers thousands of miles away; in real time, at global standards. Angella Kakumirizi, Regional Vice President for Helpware Africa, is one of a new …

In Africa, countries like Egypt, Morocco, Tunisia, South Africa, Ghana, Ethiopia, Kenya, and Rwanda are seeing rapidly growing BPO industries COMMENT | ANGELLA KAKUMIRIZI | Businesses worldwide are increasingly adopting Business Process Outsourcing (BPO) to manage their non-core functions. From customer service roles, such as call centers, to back-office processing that …