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Kampala, Uganda | THE INDEPENDENT | Housing Finance Bank has appointed Robert Kusiima Mugabe as its new Chief Operations Officer (COO), as the bank moves to strengthen operational excellence, innovation, digital transformation and customer-focused growth.
Robert brings more than 18 years of banking experience spanning operations, treasury, balance sheet management, enterprise growth, digital transformation, risk governance and institutional performance.
Throughout his career, he has focused on improving efficiency, strengthening governance frameworks and leading transformation initiatives aimed at delivering sustainable business value.
He is a member of Housing Finance Bank’s Executive Team and previously served as Head of Operations and, until recently, Acting Head of Treasury. In these roles, he provided strategic leadership across key operational and treasury functions that supported the bank’s performance, resilience and transformation agenda.
Before joining Housing Finance Bank, Robert held several senior leadership positions in the banking industry, where he contributed to operational excellence, enterprise growth, governance and strategic transformation initiatives aimed at improving institutional performance and customer experience.
Robert holds a Master of Business Administration from the University of Nicosia and a Bachelor of Development Studies from Gulu University. He also holds professional certifications in Scrum, Six Sigma, Agile Project Management, DevOps and Credit Management.
Commenting on his appointment, Robert said sustainable growth depends on strong systems, disciplined execution and a commitment to serving customers better.
“Sustainable growth is built on strong systems, disciplined execution, and a shared commitment to serving customers better every day. Housing Finance Bank has built a strong foundation, and together, we will continue driving operational excellence, innovation, and efficiency to deliver greater value to our customers, partners, and stakeholders,” he said.
The appointment comes as Housing Finance Bank seeks to strengthen institutional resilience, advance digital enablement, improve operational efficiency and enhance customer experience through innovation and automation.
As the financial services sector continues to evolve, Robert’s experience in operations, treasury, transformation and governance is expected to support the bank’s broader transformation agenda and reinforce its position in Uganda’s housing finance and inclusive banking market.
