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Uganda to uplift Business Process Outsourcing standards

By Julius Businge

The Government of Uganda through the National Information Technology Authority Uganda (NITA-U) is committed to uplifting the standards of the Business Process Outsourcing (BPO) industry to benefit the country in terms of job creation and economic growth.

Speaking at the BPO standards dissemination workshop in Kampala on June 26, the acting executive director at NITA-U Stella Alibateese said, they are on course towards developing standards that will guide the industry in future.

The government I.T agency will be spearheading a number of engagements with key stakeholders aimed at uplifting the standards of BPO industry in Uganda basing on the proposed standards.

The BPO programme in Uganda is premised on the strategic objectives of Government which emphasize the use of ICT to create jobs and improve livelihoods in order to reduce poverty in the country.

The other objectives include; increase in government revenue, increase in investment in infrastructure and skills development among others. The proposed guidelines cover all these areas.

NITA-U has reviewed and updated the BPO Strategy and Model for Uganda. It has developed the BPO incentives guidelines on top of the BPO Standards, which will be implemented in the near future.

The industry’s current and future prospects will depend on the status of local and global markets in the services, manufacturing industries among other sectors.

Alibateese said the standards will better position Uganda in the thriving global BPO industry.

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