Thursday , June 30 2022
Home / Business / Airtel explains interruption, rewards patient customers

Airtel explains interruption, rewards patient customers

Manoj Murali

Kampala, Uganda | THE INDEPENDENT |  Airtel Uganda has hailed its customers for their patience a day after a service down time temporarily interrupted access to Airtel Money Services. The services have since been fully restored and are operating seamlessly.

“I would like thank our customers for the patience exhibited during this time and for
the continued support to Airtel Uganda. As a way of appreciation, customers are
being rewarded with 6 minutes of Airtel voice calls, 40MBs of data for 24-hours and
free Person-To-Person transactions for 1 st July 2021. Airtel equally regrets any
inconvenience caused to our customers as a result of the down time,” said Manoj Murali, the Managing Director of Airtel Uganda.

The Smartphone Network with the widest 4G coverage in Uganda therefore urged our customers to disregard any misinformation regarding the safety of their customer funds.

“I wish also wish to confirm that the temporary service interruption did not in
anyway affect the security of our customers’ accounts or funds,” Manoj
clarified. “I thank our customers for choosing Airtel and wish to reassure you that the overall experience of Airtel Money services remains our top priority.”

Leave a Reply

Your email address will not be published. Required fields are marked *