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Role of trust in prosperity

THE LAST WORD: Why many Ugandans are stuck in poverty and unemployment even in the face of opportunities

THE LAST WORD | Andrew M. Mwenda | I have lately been arguing in this column that one of the most important drivers of prosperity is human capital. The better the human capital the higher the chances for an individual or nation to become prosperous. Economists use average number of years spent in school by a given population as a proxy for levels of human capital development. I see human capital much more broadly to include possession of marketable skills, labour productivity, shared mentalities such as work ethics and most importantly, trust within the society.

A series of discussions with my friend, Muawiya Mukasa, recently brought this point vividly home. He owns a company registered in Uganda and Dubai. It recruits people from Uganda and takes them to the Middle Eastern nations of United Arab Emirates (UAE), Jordan and Saudi Arabia. His company has partnered with companies in those countries which link these Ugandans to jobs as security guards, hotel attendants and domestic servants in those countries. So Mukasa’s company and its partners in the Middle East earn a commission for their work.

According to Mukasa, there is a lot of demand for Ugandans in the Middle East. He can take 2,000 Ugandans per month. This would create 24,000 jobs per year for many of our unemployed youths on Kampala’s streets and angry on social media. These youths would earn Uganda foreign exchange since the average nominal salary for security guards in Dubai is $700 plus accommodation and transport. And Mukasa’s is one of tens of companies in Uganda that do this work.

Only last month, Mukasa’s company and its partners from Dubai came to Kampala on a recruitment exercise. They interviewed 500 Ugandans of whom 200 passed the interviews and, therefore, qualified for jobs in Dubai. However, these youths have to pay about $1,000 for their visa, air ticket plus other costs. Only 50 out of 200 candidates who qualified could raise the money.

Notice that the 150 who cannot be taken are not lacking money but financial inter-mediation. They do not need to have the $1,000 in advance. Their job/salary provides future streams of income from which they can pay for the fees for processing their travel to Dubai. Many individuals and firms can loan them that money if they are assured of being paid back. For example, each of these candidates can get a loan of $1,000 payable at a rate of $100 per month for one year. That would amount to $1,200 in a year – a 20% rate of return on capital for the lender.

I have actually helped a few young people with this kind of loan, and all of them have paid me back with this interest. So why do banks and other money lenders not rush to this opportunity, which from my experience works? The issue is trust! Lenders do not have a guarantee that these borrowers will pay back. In fact, as Mukasa told me, Ugandans have “lugezigezi.” When they reach Dubai, they can change their mind and refuse to pay back. The law in Dubai protects such behaviour. How?

Ideally, candidates can enter an agreement with their employer to deduct the $100 per month from their salary to repay the loan. This would allow banks and other money lenders to issue the loans. However, to avoid “exploitation” or “abuse” of workers (in fact because of complaints from Uganda’s veritable parliament) the government of Dubai passed a law prohibiting employers from deducting money from their employees’ salaries even if it is with the consent of the employee.

The Dubai law came to protect Ugandan workers from being abused and exploited by employers, which was good. But soon it became an opportunity for Ugandans to shack their responsibility to pay back loans, by appealing to the government of Dubai. The few who made these complaints spoilt for the many that would be willing to have their wages deducted. The challenge is to find a way to assure capital holders that their loans would be repaid with interest within agreed time.

One way to solve this is to insist that successful candidates bring collateral. This can be in form of land. But people can forge titles or mortgage family land in dispute. This means the lender must establish an elaborate mechanism to verify the authenticity of titles, establish the actual land size (using land surveyors) and value the land (by hiring property valuers). This becomes even more cumbersome because the borrowers are poor, don’t have titles and their land is in slums or villages making selling it in the event of default, a difficult task.

All this creates high transaction costs, which includes building an expansive and tedious bureaucracy in which few are willing to invest. But how come I have succeeded in the very few cases when I have tried? The young people I have helped were mentees whom I had known personally and a relationship of trust evolved between us. I also know their parents who were grateful I helped. This web of social ties creates a bond of trust few would be willing to break, except at the cost of embarrassing their families (how can you betray someone who helped you).

Thus, outside of these close personal and family relationships that creates micro pockets of trust, we do not have institutions that can do this on a large scale. In societies where trust is macro or where there are well developed institutions to cushion lenders in the event of default, so many of the unemployed youths would be getting jobs abroad and sending home remittances that not only increase household income but also earn the nation large amounts of foreign exchange.

This lack of trust within our societies also makes it difficult for our people to do joint ventures, build successful business partnerships or erect impersonal businesses where the managers are not family members. It explains why the only large impersonal businesses are multinational corporations. The other large and successful businesses are Indian capital where community trust is higher among its members.

Yet trust is often ignored in academic and journalistic debates. Perhaps this is because it is difficult to measure – for example in the way we can measure years spent in school, timeliness of reporting for work (work ethics) and labour productivity (output per unit labour input). I guess the difficulty in measuring trust prevents academics from making it a central fulcrum of their analysis of the drivers of prosperity.



  1. Very insightful indeed. However, can’t the government find ways of becoming the financing body of this venture? Of course after engaging the Dubai governance to re-visit that newly passed law.

    • I wholly and unreservedly second you Cyprian that the government should and ought to stand surety and pay the said monies for visa ans other fees. Trust is an essential element in transaction and its nearest substitute(collateral) is expensive and slower or unattainable to some or unacceptable to others. When we were growing up in the 60s to 70s, a man’s word was so good that I could go to the Uganda bookshop, pick a book I admire and just sign a form after showing my school id and I would be given the book How the school bursar and the bookshop manager transacted was none of my business. Somali pirates transact in ‘hundi’ total trust concept which is internal, impossible to trace and 100% safe for all parties because an individual is representative of a clan and a clan stands behind its individual member in all. The government should like wise do the same. President Amin one time said (I suspect referring to Kibaale settlement scheme) that the only country on earth that gives people(non-citizens included) land, farm implements, seed to plant all for FREE is Uganda…..It was being done to whoever wanted and even some were compelled….. Nobody dreamed (not even witchdoctors) the opportunity would cease. If President Amin could do it, any other can do it better because he was ‘swine’. This would to show that all Ugandans are equal before the law. If the central or local government cannot do that, then the MP of the applicant’s constituency should stand surety….simple. Otherwise, must politicians lie all the time?

  2. Like Cyprian (comments) I whole agree with Andrew on the role trust plays in transactions. It makes transactions cheaper,faster and smoother. Those days when I was still acquainted with the British system (they who grew from abject poverty to world ownership) they always encouraged workmates to be so close as to have their families to interact. If Andrew is my manager and I his immediate subordinate; and our wives attend same church, our children play together at a local football pitch, it is easy for him to tell me to make an immediate payment of 50m UGX to another party and we would do the paperwork later…..and I phone Margret to draw a cheque and drive to my home for a signature etc…. skipping the cumbersome bureaucracy(that has not even managed to curtail theft) and things move faster thanks to trust. The Somalis,thanks to their clan systems that survive the turmoil operate on total trust concept(hundi) “take this 300k USD to Abdallah and inshallah move cautiously and arrive safely” just like that, no counting, no signing no paperwork. As for TRUST, the government cannot trust its citizens, the citizens don’t trust the government, politicians are liars, military officers lie to their soldiers, soldiers lie to their leaders, parents to their children and vice versa……and you expect development and prosperity to accrue form such an institutionalized immorality? If I had room and time , I would narrate here how some Indians have devised a roundabout way to bypass corruption in their country.

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