Kampala, Uganda | THE INDEPENDENT | Leading telcom company Airtel has started the new year by hitting the 10 million customer mark.
The milestone cement’s Airtel’s position as the fastest growing telecom in the Uganda and the company has pledged to continue investing heavily towards improving the quality of service and provide great customer experience.
“We are happy to announce that our customer base has grown to 10 million. This means we have been able to build trust with our valued customers,” said V.G. Somasekhar, the Airtel Uganda Managing Director. He attributed the growth to affordability and countrywide network presence.
“On behalf of the Airtel family, I would like to thank our Customers, the Government, Regulator as well as partners for their loyalty and contribution to the growth of the Airtel brand over the years. With their support, Airtel is making significant impact on our community and we are happy to be celebrating this with them,” added V.G. Somasekhar.
Explaining their growth, that experts says makes them one of the fastest growing telecoms, Somasekhar said that at Airtel, “we have always been committed to serve, support and provide our customers with innovative products and services. We are humbled by our customers’ trust.”
Airtel now joins MTN Uganda in the 10million customer club.
“Airtel’s mission is to be the most loved brand in the daily lives of Ugandan’s, and as we celebrate this milestone we pledge to continue investing heavily towards improving the quality of our service, great customer experience at all our touch points and the overall network expansion across Uganda,” Somasekhar said, adding that “Affordability remains a key business deliverable on voice, data and Airtel money services while providing solutions designed to make the real difference in the lives of our customers.
Airtel’s growth has been fostered by an increase in the uptake of the telecom’s products and services, great partnerships and investment in network expansion across the country.
Looking ahead, Somasekhar says, “the company will continue investing heavily in innovation, great customer experience and network expansion across Uganda.”